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How to Cancel the WaggonerSync Add-On

The steps below explain how to cancel the WaggonerSync service on your account.  Note: it will cancel the service for all devices in the account.

How to Cancel WaggonerSync

You can cancel your WaggonerSync subscription using either the Waggoner CCVT application or the Waggoner web portal. Follow the method that best fits your situation. Use Method 1 if you have access to the CCVT application installed on your device. Use Method 2 if you prefer to cancel directly from a browser without opening the application.

Method 1: Cancel via CCVT Application

Procedure:

  1. Launch the Waggoner CCVT application and allow it to load completely.
  2. On the Test Administrator screen, select Continue.
  3. Click the Settings (gear) icon located in the upper-right corner.
  4. Enter your security password to access the Settings menu.
  5. Navigate to the Licensing tab.
  6. Select Licensing Portal at the bottom of the page.
  7. You will be redirected to your account dashboard.
  8. From the left navigation panel, select My Account.
  9. Go to Active Licenses → Active Services.
  10. Locate WaggonerSync in the list of active services.
  11. Select Unsubscribe to cancel the service.
  12. A confirmation prompt will appear — select Confirm to complete the cancellation.

Important Note:

  • If the option displayed is Subscribe instead of Unsubscribe, the service is already inactive.
  • Cancellations take effect at the end of the current billing cycle. Contact Waggoner Diagnostics support for questions about refunds or billing.

Method 2: Cancel via Web Portal

Procedure:

  1. Open a supported web browser (such as Chrome, Firefox, Edge, or Safari).
  2. Navigate to: https://www.waggonerdiagnostics.com
  3. Select Login located on the right-hand side of the homepage.
  4. Enter your registered email address.
  5. Enter the 6-digit verification code sent to your email.
    • Check the Spam or Junk folder if the email is not received.
  6. After entering the verification code, you are redirected to your account dashboard.
  7. From the left-hand menu, select My Account.
  8. Navigate to Active Licenses → Active Services.
  9. Locate WaggonerSync.
  10. Select Unsubscribe to cancel the service.
  11. A confirmation prompt will appear — select Confirm to complete the cancellation.

Important Note:

  • If Subscribe is displayed instead of Unsubscribe, the service is already inactive.
  • Cancellations take effect at the end of the current billing cycle. Contact Waggoner Diagnostics support for questions about refunds or billing.